ServiceTitan metric definitions
Titan Connect uses official ServiceTitan metric definitions, and it will say so when the pulled data cannot match one exactly.
Titan Connect includes official ServiceTitan metric definitions from ServiceTitan's own reference. When a question touches one of these metrics, the chat looks up that definition and should use the official name and calculation as far as the pulled data allows.
What the pulled data cannot cover
Most of those official metrics are technician-level KPIs (for example Completed Revenue, Close Rate, Total Sales, and job averages).
Titan Connect does not currently pull technician assignments or splits, timesheets, payroll, leads, or calls. It also does not pull the pricebook. See Data pull and refresh for what is pulled.
Because of that, many official metrics cannot be calculated exactly the way ServiceTitan's technician reports do. The app can often show a company-wide version of a revenue or sales figure from invoices, estimates, and jobs, but it cannot do technician splits, sold-by credits, lead conversion, or anything that depends on timesheets or calls.
When the pulled data cannot fully match a definition, such as technician splits or the sold threshold, the answer should say so. Trust that caveat before you act on a number.
A few official definitions
- Close Rate: closed opportunities divided by sales opportunities. Several sold estimates on one job count as one close. Do not treat a sold-month versus written-month figure as the official close rate.
- Total Sales: the sum of sold estimate subtotals, dated by the estimate sold date.
- Average Ticket: ServiceTitan has no KPI literally named Average Ticket. The official comparables are Total Job Average, Opportunity Job Average, and Converted Job Average, following official no-charge and opportunity rules.
Titan Connect does not claim to reproduce every ServiceTitan KPI.
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