Events & Webinars
Live training sessions to help you grow your home service business with AI, automation, and proven strategies.
Past Events
Stop Buying Hours: Performance Pay Plans That Actually Work
A practical conversation about moving your technicians off hourly pay and onto performance based pay. Bill Brown sits down with Ryan Shank of ShareWillow to break down what works, what doesn't, and how to roll it out without losing your good people.
When to Outsource Call Handling
A practical conversation for $3M+ ServiceTitan contractors on the four ways to handle call volume: hiring internally, a generic answering service, an AI CSR, or a trained live team. We will cover where each option fits, what owners need to set up, and how to avoid turning any option into a dumping ground.
How Contractors Are Handling More Calls Without Hiring More CSRs
A fireside chat on after-hours calls, overflow, lead follow-up, and how contractors are using AI inside real service businesses. Featuring Bill Brown, Quinn Litherland (Revin.ai), and Britiny Leung (Director of Operations, Action Furnace Inc.).
The Incentive Plan Problem: Why Most Contractor Bonus Plans Fail
A practical conversation about technician incentives, performance pay, and what actually works inside a real contractor business. Featuring Bill Brown, Ryan Shank (ShareWillow), and Ron Williams, owner of One Hour Heating & Air Conditioning and Benjamin Franklin Plumbing.
The 83% Referral Gap: Why Most Contractors Leave Referral Revenue on the Table
83% of customers say they're willing to refer their contractor. Yet most receive very few actual referrals. Learn why referrals don't happen automatically, and how to build a system that consistently turns satisfied customers into new business.
Should Contractors Put Pricing Online in 2026?
Customers are asking AI what HVAC systems cost before they ever call you. In this fireside chat, we debate whether contractors should put pricing online in 2026 and how to stay in control without commoditizing the business.
Stop Rebuying Your Own Customers
Discover the specialist retention layer that keeps members renewing, booking, and referring - without rebuilding your ServiceTitan setup.
How Contractors Buy Equipment Like Private Equity
Learn how private equity gets better equipment pricing, why traditional distributor relationships limit your leverage, and how group purchasing changes the economics for HVAC owners.
How to Find and Recruit A-Player Technicians Not On Job Boards
Live training showing actionable methods any service business can implement this week. Learn the TradeRunner method for finding technicians who aren't on Indeed.