Your phones, covered.
Your evenings, back.
Broccoli's AI voice agent answers every call, books jobs in ServiceTitan, and handles after-hours overflow, so your team isn't the bottleneck between a homeowner and a booked appointment.
WHY THIS PARTNERSHIP EXISTS
A note from Bill
Every contractor I talk to in this community has the same problem: good CSRs are impossible to find, expensive to keep, and impossible to clone. Meanwhile, every missed call is a job your competitor is booking.
I spent time watching Broccoli before putting this partnership together. The thing that convinced me wasn't the demo. It was listening to real calls: calls where homeowners had no idea they were talking to an AI. The booking happened. The job got scheduled. Nobody had to chase a voicemail.
Broccoli integrates directly with ServiceTitan. That's not marketing language. It means the AI has access to your actual dispatch calendar, your actual job types, and your actual service areas. The booking is real. The data lands in ST automatically.
I only partner with tools I would have used at Paramount. Broccoli is one of them.
Bill Brown · Founder, ServiceTitan Hacks · Built and sold Paramount Heating & Air
Transparency: Broccoli AI is a paid sponsor of ServiceTitan Hacks. We only accept sponsors whose products we have vetted with real contractors in this community.
NUMBERS WE VERIFIED BEFORE PUBLISHING
Numbers from real contractor locations
10,000+
On average, Broccoli handles over 10,000 calls a day
730
730 ServiceTitan contractors live on Broccoli
3,952
On average, Speed-to-Lead is catching about 3,952 leads per day
What Broccoli actually does
Answers every call, even yours
Your AI CSR, Dane, picks up every call. Whether it's 2 PM Tuesday or 11 PM Friday, homeowners get a real conversation. Your team gets their evenings back.
Books directly into ServiceTitan
Broccoli has direct access to your dispatch calendar. It checks availability, picks the right job type, and creates the booking in ServiceTitan without a human touching anything.
Qualifies before it books
Not every call should be booked. Broccoli qualifies the opportunity: checks service area, captures the right job type, and routes calls that need a human to a human.
Escalates when it needs to
When Broccoli hits a situation it can't handle, it escalates cleanly: live transfer to an on-call CSR, or a structured voicemail that gets worked the next morning.
From skeptic to covered in 4 steps
Audit your call data
Broccoli pulls your last 90 days of call data and maps exactly where bookings are leaking: missed calls, mishandled calls, after-hours gaps.
Configure your AI
Setup covers your service area, job types, dispatch calendar, and the voice and tone you want representing your brand.
Run shadow calls
Before Broccoli goes live, you hear it handle real call scenarios against your actual jobs. You approve the go-live.
Go live and monitor
Flip the switch. Every call, booking, and escalation is visible in a live dashboard. Your CSR team focuses on the calls that actually need them.
Hear it before you believe it
SAMPLE CALL
Hear Dane handle a real dispatch call
ON THE PODCAST
How contractors are putting their phones on autopilot
This conversation is becoming a podcast episode. Bill sits down with the Broccoli team to walk through real call scenarios, how the ServiceTitan integration actually works, and what setup looks like. Subscribe and you get it the day it drops.
OR LET DANE CALL YOU
Questions every owner asks
Will customers know they're talking to an AI?
Dane actually doesn't identify himself as AI unless the client has customized him to do so.
What if a customer asks something Broccoli can't handle?
Broccoli escalates. It can transfer live to an on-call CSR, capture a structured voicemail, or schedule a callback. You define the escalation rules during setup. No call falls through without a next step.
How does the ServiceTitan integration actually work?
Broccoli is an official ServiceTitan technology partner. It connects to your ST account directly via API: reads your calendar, writes bookings, captures customer data. No middleware, no manual syncing.
What does it cost?
Pricing is based on call volume and scales with your business. Broccoli will model it against your actual inbound call data on the demo so you see the ROI before you sign anything.
BEFORE YOU SIGN WITH ANYONE
Evaluating more than one AI voice vendor?
We built a vendor neutral scorecard: 27 questions across 9 sections covering integration depth, onboarding, who can change the config after go live, support, contracts, and pricing. It does not name a winner. Bring it to every demo, including this one.
Open the AI Voice Vendor ScorecardReady to hear your calls handled?
Book a demo and Broccoli will pull your ServiceTitan call data live on the call, showing you exactly where bookings are slipping and what the AI would have done instead.
Book My DemoBooking happens on Broccoli's calendar. Coming from this page tags you as a ServiceTitan Hacks member so you skip the line.