Jill's Office
SERVICETITAN CERTIFIED PROVIDER
The calls you miss are the jobs you never knew you lost
Jill's Office is a US-based live answering team built for the trades. Real people answer your phone using your company name and your call instructions, book the job, and write it into ServiceTitan. They also make the outbound calls your team never gets to.
Their calculator. Three inputs, takes a minute.
A missed call is not a missed call. It is a booked job at your competitor.
Your phone rings while every tech is on a roof and every CSR is already on a line. The homeowner does not leave a voicemail. They call the next company on the list. Nothing about that shows up in a report, because the job was never created. You cannot manage a number you never see.
Inbound and outbound, handled by people
INBOUND
- 24/7 live call answering using your company name and your call instructions
- Appointment scheduling written into ServiceTitan
- Overflow coverage when your CSRs are already on the phone
- After-hours dispatch with emergency logging and escalation
- Live web chat for visitors on your site
OUTBOUND
- Lead follow-up on the leads that went cold
- Appointment confirmation calls
- Customer reconnection outreach
- Lead Zap, which routes a new lead to an outbound call automatically
Every contractor has a follow up list. Almost nobody works it.
Unsold estimates. Aging opportunities. Customers who have not booked in two years. Most shops can generate that list in an afternoon. What stops them is the next question, which is who is going to make four hundred phone calls. That is the exact gap Jill's Office fills, and it is why they are a ServiceTitan Hacks partner.
ServiceTitan Certified Provider. Also integrates with Housecall Pro, Jobber, and other scheduling platforms.
Find out what this is actually costing you
Three inputs: calls per week, calls you miss, average job value. It gives you a weekly and monthly number. Start there, before you talk to anybody.