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Know Your Numbers. Fix What's Broken. Grow Faster.

DataTurk's Funnel Report Card grades your ServiceTitan performance from call center to close, and shows you exactly where you're leaving money on the table.

Sample Funnel Report Card

See how DataTurk grades every stage of your business funnel with actionable insights and dollar impact.

TOP OF THE FUNNEL

How well you capture attention, answer the phone, and book appointments

B-

Marketing Leads

You're doing well at capturing the attention of potential customers and answering the phone. There's room for improvement.

Revenue Impact

Achieving a B would mean as much as $51k additional revenue this month (about $610k/year).

How to improve:

  • • Increase inbound calls to 1,824 (currently: 1,603)
  • • Increase unique callers percentage to 74% (currently: 69%)
  • • Reduce abandoned calls to 0 (currently: 92)
C

Lead Classification

You're doing so-so at identifying how well the call center distinguishes opportunities from non-opportunities. This is worth improving.

Revenue Impact

Achieving a C+ would mean as much as $51k additional revenue this month (about $610k/year).

How to improve:

  • • Increase inbound booked calls to opportunities rate to 86% (currently: 78%)
D

Booking

You're doing poorly at turning interest into action, getting callers to book an appointment. Let's focus on getting you back on track.

Revenue Impact

Achieving a C would mean as much as $100k additional revenue this month (about $1.2M/year).

How to improve:

  • • Increase inbound booked calls to 305 (currently: 244)

MIDDLE OF THE FUNNEL

How well you dispatch techs and create opportunities to sell

B-

Dispatch

You're doing well at getting technicians assigned and out to jobs. There's room for improvement.

Revenue Impact

Achieving a B would mean as much as $100k additional revenue this month (about $1.2M/year).

How to improve:

  • • Increase appointments count to 582 (currently: 466)
  • • Increase appointments kept rate to 92% (currently: 89%)
  • • Reduce appointments canceled rate to 8% (currently: 10%)
C

Opportunity To Sell

You're doing so-so at creating chances for your team to present solutions once they arrive at the customer's home. This is worth improving.

Revenue Impact

Achieving a C+ would mean as much as $150k additional revenue this month (about $1.8M/year).

How to improve:

  • • Increase total sales leads count to 255 (currently: 186)
  • • Increase sales lead closing rate to 56% (currently: 37%)
  • • Increase estimate written percentage to 56% (currently: 45%)

BOTTOM OF THE FUNNEL

How well you turn opportunities into completed jobs and grow revenue

C

Conversion

You're doing so-so at turning sales opportunities into completed jobs. This is worth improving.

Revenue Impact

Achieving a C+ would mean as much as $200k additional revenue this month (about $2.4M/year).

How to improve:

  • • Increase sold estimate count to 103 (currently: 69)
  • • Increase estimate written percentage to 50% (currently: 45%)
  • • Increase sales lead closing rate to 42% (currently: 37%)
C

Revenue Trend

You're doing so-so at growing revenue over time. Keep your eye on your revenue trend line to make sure it's moving in the right direction.

Revenue Impact

Achieving a C+ would mean as much as $700k additional revenue this month (about $8.4M/year).

How to improve:

  • • Increase total threshold jobs count to 250 (currently: 167)
  • • Increase average threshold job revenue to $2.90k (currently: $2.35k)

Total Potential Annual Revenue Impact

$16M+

This sample report shows how small improvements across your funnel can add up to massive revenue gains. Get your own personalized Funnel Report Card to see exactly where your business is leaving money on the table.

Ready to See Your Grade?

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