How Contractors Are Handling More Calls Without Hiring More CSRs
A fireside chat on after-hours calls, overflow, lead follow-up, and how contractors are using AI inside real service businesses.
10,800+
ServiceTitan Professionals
Trusted by Contractors Across
HVAC, Plumbing & Electrical
Real Operational Conversations
Not Sales Pitches
Most Contractors Do Not Have a Lead Problem
They have a response-time problem.
Phones Ringing Off the Hook
Peak season hits and your office team is overwhelmed. Calls go unanswered and revenue walks out the door.
After-Hours Opportunities Missed
Homeowners don't have emergencies on a 9-to-5 schedule. Without coverage, those calls go to your competitor.
Estimates Sitting Untouched
Your techs write estimates on-site but consistent follow-up never happens. Jobs are left on the table every week.
Inconsistent Lead Follow-Up
Speed-to-lead is everything. When your team is busy, new leads wait hours, or never hear back at all.
Office Staff Burning Out
Adding headcount to fix a volume problem is expensive and slow. There's a smarter way to handle the load.
Scaling Without Adding Payroll
Every time you grow, the reflex is to hire. But the math never quite works. There has to be a better model.
What We'll Be Discussing
This webinar is not about replacing your office staff. It's about helping your existing team handle more volume, more consistently, without burnout.
The best operational results happen when AI and your team work together.
Meet the Speakers
Bill Brown
Founder, ServiceTitan Hacks
Former HVAC business owner who scaled a company to over $3M in revenue before exiting. Bill now helps contractors improve operations through AI, automation, and ServiceTitan workflows.
Quinn Litherland
Co-Founder, Revin.ai
Helping home service businesses improve speed-to-lead, automate workflows, and scale operations using AI-assisted communication systems.
Britiny Leung
Director of Operations, Action Furnace Inc.
Call center and operations leader at Action Furnace, one of Canada's leading HVAC companies. Extensive experience managing high-volume customer communication, office operations, staffing, and AI-assisted systems inside a large home service business.
Fireside Chat Topics
After-hours call handling
What happens when your office closes but customers don't stop calling
Overflow during busy season
How to handle call volume spikes without adding staff
Speed-to-lead
Why response time is the number one driver of booking rate
Membership follow-up
Automating recurring communication for service plan customers
Unsold estimates
Building a consistent follow-up workflow your team actually runs
AI + human teamwork
Where AI handles the volume and where your team adds the value
Scaling without burnout
What sustainable growth looks like operationally
What contractors automate first
Real examples from businesses already doing this
Why This Topic Matters Right Now
The operational landscape for home service contractors has shifted. Labor is more expensive, customer expectations are higher, and the technology to address both has finally matured.
Contractors who figure out how to scale their office operations without scaling headcount will have a significant cost and speed advantage over the next three to five years.
Labor costs are rising and experienced CSRs are harder to find and retain
Customer expectations for immediate response have never been higher
Contractors who adopt AI now are building operational advantages that compound over time
The technology has matured. This is no longer experimental, it's working inside real shops
Your competitors are already testing this. The question is whether you lead or follow
Reserve Your Spot
Free live webinar for HVAC, plumbing, and electrical contractors using ServiceTitan.
We'll also send the replay after the event.