SmartVoice AI
Transforming Call Management with AI-Powered Insights
Call centers are the lifeblood of customer service for HVAC, plumbing, electrical, roofing, and other home service businesses. Ensuring call quality, improving customer experience, and identifying dissatisfied customers in real-time are vital to maintaining service excellence and driving business growth. However, traditional call monitoring and quality assurance processes are inefficient, requiring managers to spend hours listening to recorded calls.
Enter SmartVoice: ServiceTitan AI Call Analysis—an innovative solution that integrates seamlessly with ServiceTitan to provide automated, AI-driven insights from call recordings. SmartVoice leverages cutting-edge technologies like ChatGPT to transcribe, analyze, and summarize call recordings, empowering managers with actionable insights in seconds.
What is SmartVoice?
SmartVoice is an advanced integration between ServiceTitan and ChatGPT that revolutionizes call analysis and quality assurance processes. It automatically transcribes call recordings, analyzes the sentiment, and summarizes call content, uploading these insights directly into ServiceTitan job or customer records.
Effortless Call Analysis: Call recordings in ServiceTitan are automatically converted into text, analyzed, and uploaded as a note in the job or customer file.
Actionable Insights: Sentiment analysis highlights dissatisfied or upset customers, allowing managers to intervene promptly.
Automation First: Eliminates the need for manual call reviews, saving significant time for call center teams.
How it Works
Call Recording Availability
When a call recording is available in ServiceTitan, it’s automatically uploaded to ChatGPT for processing.
AI-Powered Analysis
The audio is transcribed into text.
Sentiment and call content are analyzed, much like a call center manager would review the conversation.
Insight Upload
A summary of the call is uploaded as a note in the corresponding ServiceTitan job or customer file.
The summary can be pinned for visibility and tagged for escalation if needed.
Real-Time Alerts
If the call sentiment is negative, an alert is sent to the appropriate manager via Team Chat or Email.
2 Minute Demo
