ServiceTitan Metric Definitions

Free Download: ServiceTitan Metric Definitions (Plain English Guide)

Confused by ServiceTitan’s metrics? You’re not alone.

Terms like Booking Rate, Close Rate, and Conversion Rate get thrown around in meetings—but do you and your team actually agree on what they mean inside ServiceTitan?

Misunderstanding these definitions leads to:

• Reporting inconsistencies

• Poor performance reviews

• Missed revenue opportunities

• Teams working off the wrong data

That’s why we created this free guide:

A no-fluff, easy-to-understand breakdown of the most commonly used ServiceTitan performance metrics—written in plain English.

What’s Inside:

• Clear definitions for key KPIs

• Real-world examples so they click

• Common misconceptions (and how to avoid them)

• Perfect for owners, managers, CSRs, techs, and anyone looking at dashboards

Why it matters:

When your team is aligned on what the numbers actually mean, you can start holding people accountable, making confident decisions, and scaling your business the right way.

Stop guessing. Start knowing.