What Your Missed Calls Are Actually Costing You
Most contractors track booked jobs. Very few know how much revenue they are losing from inbound calls that never turn into appointments.
In this live session, Bill Brown will walk through how PhoneTap analyzes real inbound calls from ServiceTitan and identifies missed revenue opportunities.
Why This Matters
Most shops
track leads and booked jobs but never analyze what happens inside the call
Hidden revenue
sits inside inbound calls that never convert, and most owners never see it
Real data
from ServiceTitan call recordings surfaces the answers most operators never ask
Most shops track leads and booked jobs. But very few actually analyze what happens inside their inbound calls.
Questions most owners cannot answer:
- ?How many inbound calls never get booked?
- ?How many callers hang up before reaching a CSR?
- ?How often does a CSR miss a booking opportunity?
- ?How much revenue is hiding inside those calls?
PhoneTap analyzes inbound call recordings and surfaces the answers. This webinar will show how it works using real contractor data.
What You Will See
During this session you will see:
- How PhoneTap connects to ServiceTitan call recordings
- How AI classifies call outcomes: booked, missed opportunity, voicemail, and more
- How lost revenue is calculated from real call data
- Examples of missed booking opportunities inside real contractor calls
- How contractors are using this data to improve booking rates
This is a live walkthrough of the system, not a sales presentation.
Who This Is For
If you rely on inbound calls for revenue, this will likely surface insights you have never seen before.
About the Host
Bill Brown
Founder, ServiceTitan Hacks
Bill Brown is a former HVAC company owner who scaled his business to over $3M in revenue and landed on the Inc. 5000 list. Today he runs ServiceTitan Hacks, a community focused on helping contractors improve operations using automation, integrations, and AI tools.
He built PhoneTap to answer a simple question contractors struggle with: What actually happens inside our inbound calls?