Key ServiceTitan Metrics Every Contractor Needs
Learn which KPIs and metrics to track in ServiceTitan to measure business health, technician performance, and customer satisfaction.
The Metrics That Actually Matter
- Booking rate — are you converting calls to appointments?
- Average ticket value — are technicians capturing full value?
- Technician efficiency — billable hours vs. total hours
- Membership retention rate — are customers renewing?
- Estimate conversion rate — are unsold estimates followed up?